Changes should be visible.
When a store cannot fulfil an item, the customer should see what changed and what action is needed.
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Fair resolution
The best support starts with a clean order trail.
Order items, vendor updates, payment records, delivery status, and customer decisions all help support resolve issues correctly.
Item review
Payment records
Admin support
Refunds should connect to the order.
Wallet and card adjustments are easier to audit when they stay tied to payment and order records.
Delivery context matters.
Support can review provider choice, status history, and fulfilment events before making a decision.
Resolution principle
A refund process should feel calm, not mysterious.
Customers want to know whether an issue has been seen and how it will be handled. Vendors and admins need the same source of truth.
AfrimarketHub keeps the order record central so the review can be fair and traceable.
Order support
Use the order page when a specific purchase needs attention.
It keeps the support request attached to the right basket, payment, and delivery history.